FAQ

Here you’ll find answers to common questions about our models, customization options, and services. If you need further assistance, feel free to reach out.

Frequently Ask Question

If you have additional questions or would like to start a custom project, please contact us. We’re here to bring your vision to life!

Where is my order shipped from?

All goods are shipped from our headquarters in China, and we also hope you will join us as an agent.

How does the ordering process work?

You can either:

1. Order online, where payments will be taken at the checkout stage.

2. Place the order over the phone on +86 15315786633 or by email [email protected] where an invoice will be raised and payment process.

Once payment has been received, the order will go through the system

Do you offer a price match?

We do on certain products. If you have found a product cheaper elsewhere please contact us and we will try to match the price

Do the ship models arrive fully assembled?

Some ready made models arrive fully assembled and ready for display. Some ready made models arrive with the masts down to save on shipping costs, but can be easily assembled in 15 minutes or less. If you have any doubts please contact us

How are the ship models built?

The Marine Ship Models are made in our own workshop in the same way that real ships are built. We create the skeleton of the hull and then plank the model and build the superstructure, deck and fittings on top

Most standard range models are built in the same way but they are not manufactured in our own workshop.

What are your terms and conditions?

Our full terms and conditions can be found täällä

What countries do you deliver too?

We have delivered to over 100 countries.

How do you use my personal information?

Any information you provide when creating an account on our website or checking out is kept in a secure server. We will never share any of your information with a third party. We may contact you to share news and promotions but only after having received your permission to do so. This is in line with EU legislation (General Data Protection Regulation)

Do you offer custom built models?

Due to popular demand we have been building custom models for over 20 years. We can make a model of virtually any ship as long as we have pictures and/or plans.

What are you ship models made from?

The ship models in our compony are made from a mixture of teak and sapele wood

How are the models delivered?

Our models are delivered by courier (TNT/Fedex) and can be tracked from the point they are picked up by our driver.

How long will delivery take?

The delivery time depends on what you have ordered. Most model kits, standard range ready made models and r/c boats can be delivered within 7-10 business days but normally sooner

How can I pay?

We accept Paypal,T/T. To learn more about our payment terms please click here

Can I return an item if i change my mind?

Please read our full refund policy täällä

Miksi laivamallit?

Tarjoamme erittäin räätälöityä palvelua ja meillä on vahva filosofia, joka perustuu asiakkaiden tarpeiden täyttämiseen.

Olemme 20 vuoden asiantuntemuksen ansiosta johtava laivamallien valmistukseen erikoistunut yritys, joka tarjoaa laajan valikoiman palveluja sekä yrityksille että yksityiselle sektorille. Tarjontaamme kuuluvat huolellisesti valmistetut valmiit laivamallit, laivamallisarjat, vitriinit, mallien entisöinti, 3D-tulostus, renderointi ja arkkitehtoniset mallit. Palvelemme asiakkaita yli 80 maassa ja tuemme useita eri valuuttoja verkkosivustollamme, ja jatkamme kasvuamme, ja meillä on tuhansia tyytyväisiä asiakkaita ympäri maailmaa.

Sitoutumisemme laatuun näkyy maailmanlaajuisesti tunnustetuissa laivamalleissamme, joita on esillä arvostetuissa museoissa ja johtavien merenkulku-, purjehdus- ja risteilyyhtiöiden toimistoissa. Asiantuntemuksemme ulottuu merenkulkualan eri aloille säiliöalusten ja konttialusten malleista teknisiin aluksiin ja nykyaikaisiin jahteihin.

Olemme erikoistuneet räätälöityihin palveluihin ja olemme ylpeitä siitä, että voimme toteuttaa jokaisen asiakkaan ainutlaatuisen vision. Filosofiamme on aina ollut yksinkertainen: Jos voit toimittaa meille piirustuksen tai valokuvan laivasta, voimme toteuttaa sen. Vuosien varrella olemme toteuttaneet yli 500 räätälöityä projektia, ja uusin yrityksemme 3D-tulostustekniikan alalla on valmis parantamaan tarjontaamme entisestään. Olemme omistautuneet tarjoamaan poikkeuksellista käsityötaitoa ja takaamaan täydellisen tyytyväisyyden jokaiseen projektiin.

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